Our Guarantee

With over 50 years of jewellery making, we take pride to be part of every stage of the production process from rough to manufacturing, design and setting. We ensure that every piece is handcrafted to perfection and made with you in mind, providing competitive prices for high quality, custom-made fine jewellery.

We guarantee that every diamond is certified and ethically sourced from mining operations that preserve natural habitats and conflict-free. Feel free to ask any of our jewellery specialists about our commitment to you.

Complementary Lifetime Cleaning and Inspection Services on Diamond Jewellery

Visit any of our retail locations for professional cleaning and inspection services on any Masterpiece jewellery, free of charge. We recommend an inspection every 6 months to ensure your jewellery is well-kept.

100% Natural Type A Jadeite Jade 10X Money-Back Guarantee.

We guarantee that every jadeite jade piece is natural, free from any form of chemical treatment, and certified as Type A jadeite jade. If for any reason, you bring our jadeite jade jewellery to a certified facility to verify, and the result is not Type A grade, we will pay you 10X the amount you purchased it for.

Two Year Guarantee for Mountings and Settings

During your free inspection, if there are diamonds that seem loose in your jewellery, we will send it in for free servicing and resetting, at no cost to you within two (2) years of purchase.  This does not include replacing already lost diamonds.

Pre-owned Watch 1-Year Warranty

All pre-owned luxury watches purchased at Masterpiece have a one (1) year warranty that covers internal movement defects. This warranty does not cover damage due to misuse, abuse, normal wear and tear or neglect. Masterpiece reserves the right to inspect all items for warranty eligibility. All warranty service is performed by our expert watchmakers with over 25 years of experience.

Diamonds Buyback Policy

We are confident about the quality of our diamonds, that’s why we offer a three (3) year buyback policy on all loose diamonds weighing over 1 carat each (excludes settings in total weight). Whether you are looking for an upgrade or have changed your mind, we offer a 70% buyback from the original purchase price within 3-years of purchase date. Masterpiece reserves the right to inspect each diamond for buyback eligibility. Each diamond must accompany all original paperwork including proof of purchase (receipt), documentation, and certification from purchase at Masterpiece.

Customer Care Contact

For any inquiries, please contact (905) 604-6138 or visit our retail locations to speak to our Masterpiece Specialists during our business hours.